Venezia by PVII

CAT FAQs

Image of CAT Wizard logo

Question: Can someone else install CAT on my computer without my knowledge or permission?

Answer: No. You must be sitting at your computer to run the CAT Wizard and receive assistance.

Furthermore, you can stop the assistance session at any time by:  
  • clicking on the STOP icon on your desktop
Image of STOP icon
  • pressing “CTRL + Q” on your keyboard or
 
  • right-clicking the orange Cheshire Cat in the system tray and choosing “Close”
Image of Cheshire Cat in the system tray

Once the session is closed, the expert cannot reconnect to your computer unless you run the CAT Wizard again.